Privacy Policy
Effective Date: February 20th, 2026
Last Updated: February 20th, 2026
1. Introduction
Hagerstown Home Improvement (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or interact with our services.
We operate exclusively within the United States, primarily serving customers in Maryland, Pennsylvania, and West Virginia.
2. Information We Collect
We may collect the following types of information:
A. Personal Information
When you request a quote, contact us, or schedule services, we may collect:
Full name
Phone number
Email address
Service address
Billing information (if applicable)
Project details
B. Automatically Collected Information
When you visit our website, we may collect:
IP address
Browser type
Device type
Pages visited
Date and time of visit
This information helps us improve our website and services.
3. How We Use Your Information
We use collected information for the following purposes:
To provide estimates and services
To communicate regarding appointments and projects
To send invoices and collect payment
To respond to customer inquiries
For internal marketing purposes
To improve our services and customer experience
We may contact you via:
Phone calls
SMS/text messaging
By providing your contact information, you consent to receive communications related to your inquiry or services. You may opt out of marketing communications at any time.
4. SMS Communications
If you provide your phone number, you consent to receive SMS messages related to:
Appointment confirmations
Project updates
Service reminders
Promotions (if applicable)
Message and data rates may apply. Message frequency may vary.
You may opt out at any time by replying “STOP.”
For assistance, reply “HELP” or contact us at (240) 200-4498 or support@hagerstownhomeimprovement.com
.
5. Information Sharing and Selling
We do not sell, rent, or trade your personal information to third parties.
We may share information only when necessary to:
Process payments
Comply with legal obligations
Protect our legal rights
Any third-party service providers we use are required to safeguard your information.
Carrier Compliance Statement:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Data Retention
We retain customer information only as long as necessary for:
Providing services
Maintaining business records
Internal marketing purposes
Legal compliance
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
However, no method of transmission over the Internet is 100% secure.
8. Your Rights
As a U.S.-based business serving Maryland, Pennsylvania, and West Virginia, you may request to:
Access the personal information we have about you
Correct inaccurate information
Request deletion of your personal information (subject to legal requirements)
To make a request, contact us at:
📧 Email: support@hagerstownhomeimprovement.com
📞 Phone: (240) 200-4498
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect information from minors.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
12. Contact Information
If you have questions about this Privacy Policy, please contact:
Hagerstown Home Improvement
11157 Suffolk Dr.
Hagerstown, MD 21742
support@hagerstownhomeimprovement.com
Phone: (240) 200-4498